The Problem with the Paper Industry Today

It's not often that I disagree with the Schrute Army's fearless four star general, Michael Scott...However, I came across this article, and it gives me no choice.

The problem with the paper industry IS NOT Toby Flinderson...The problem is the wholesaling mother effing consolidators like Doffice Oepot, undercutting the hard working men & young adults of companies like Dunder Mifflin.

The whole article can be found on SlickDeals

But here is the problem with Office Depot's customer service:
I called 3 times at first trying to get a price match from staples, but since the Staple's website shows it as $79.99 although it is only $70 if you call in and give them your zip code. I told the OD sales rep. to call 1800-3Staple. But all 3 rep's told me every time they called they were disconnected by the machine, which I seem to find it very strange because everytime I call, it only takes me 30 seconds or less to get someone. And each time I was put on hold by the 3 people, the hold time was at least 15 min. each, meaning they must have been conversing with each other because they told me they can only price match AS LONG AS OD's actual cost is higher (note: this is not stated anywhere in their policy). Then I called a 4th time, now asking for a manager, but they won't let me talk to him w/o explaining the situation to the sales person, but obvoiusly they won't let me since they know my situation. So after arguing with her she tells me to hold on since she will direct me, but after about 20 min. of waiting I get hung up on. WHY IS IT SO HARD TO TALK TO A MANAGER!?

So I called a 5th time, and explained my situation, finally I get a hold of the manager and he tells me the only thing they can do is look up their website's price since they keep on saying the 1800 number kicks them off. So I ask them to call a local store in my zipcode and he tells me to hold on while he does it. 10 min. later he says he can't make that call because the system won't let him. Then I ask him for the number he tried calling (my local staples), and he says "I don't know." WHAT THE fark, how can he not know if he just tried calling?!?!?!?!?! Then he tells me HE didn't make the call, and so I ask him to get the number from the person that called. Then he tells me he does NOT know WHO MADE THE CALL!!!! Then I tell him to look up a local staple's number from their website to call, and he says to hold on, and hangs up on me!!!!!!! WTF?!?!?!